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General Terms & Conditions of Sales
Thank you for visiting our Fish Gallery !
If you want to request for quotation or placing an order,
kindly include the details below:
- Price : Our price is quoted US Dollars. F. O. B.
Malaysia ie. Excluding packing costs, freight costs & cost
of export documentation. Price listed is mere representative
due to the price of some fishes are seasonally affected.
Firm prices upon request and will be subject to period of
validity as specified. Lucky tropical reserves the right to
amend prices without any prior notice unless the sale has
been concluded.
- Payment : Advanced payment by Telegraphic Transfer at the
point of confirmation of sale. Payment must be fully paid and
sufficient to cover freight charges; cost of goods, packaging
costs and any charges incurred on export documentation.
All payments must be made to the following account:
Bank account holder : Lucky Tropical Fish Farm
Bank account number : 371-079401-101
Bank's Address : HSBC Bank Malaysia Berhad, Malaysia.
Bank's ABA number : HBMBMYKL
- Minimum order quantity : A minimum 5 boxes of fish.
- Notice on time of delivery : Due to the examination of
health and condition of the fishes, as well as preparation of
the fishes for export and other various export documentation to
be done, a minimum time period of 3 working days after reception
of full payment is required. Time of shipment is subject to
availability of air cargo space for the desired destination.
- Documentation : In order to prevent any shipment delays, the
buyer must, at the point of purchasing, kindly specify required
types of document. Certificates of origin, Health Certificate
etc will be equipped upon request and the documentation charges
are included in the invoice.
- Packing : Aquarium fishes for air shipment will be packed.
All fishes are packed in plastic/poly bag and placed in polyfoam
box and added with corrugated carton box. Measurement of box is
as follows (measured in centimetre) :
| Length |
Width |
Height |
Weight |
| 51 cm |
39 cm |
39 cm |
Average weight per box 11kgs |
| 62 cm |
51 cm |
39 cm |
Average weight per box 22kgs |
Our packing is limited to the weight at volume metric of
carton and will never exceed the weight of the volume metric of
the carton or total carton weight to be shipped. Inner and outer
carton packing are custom made and complies with specific
requirement of the IATA and oriental Air Carrier Regulation.
Packing of carton is printed with description of Live Fish
and information on its handling. The quality of packing and
quantities as quoted at our price list is safe for 36 hours from
time of packing and subject to change depending on destination
and time of transportation.
Our packing is different compared with others, in which we
only pack a maximum of 4 bags to a carton unless the item is
individually packed such as discus and arowana.
- Details on Consignee : Kindly provide the following
information at or before the time on confirmation of order :
- Buyers' name and full address
- Consignees' telephone and fax number
- Name of destination airport
- Name of handling agent, if any.
- Guarantee & Claim : Our record shows more than 95% surviving
rate is achieved under normal flights / shipment upon the
destination airport. However should any occurrence of higher DOA
(death on arrival), buyer is responsible to report to the
carrier immediately during clearance at the airport.
Hence, Bad shipment / Discrepancy Forms must be completed
properly and to be submitted to the relevant authorities. A copy
must be forwarded to us for our verification. Pictures of dead
fish must be sent to us immediately. Compensation, if any, shall
only be limited to replacement of dead fish during the next
shipment. Should any loss occurred due to flight delays or
mishandling by the airline, claims should be lodged directly to
the concerning airline. Buyers are requested to keep us
informed.
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| 2008 Lucky Tropical. All rights reserved.
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