Death on Arrival Policy
Our record shows more than 95% surviving rate is achieved under normal flights. However should any occurrence of higher DOA (death on arrival), buyer is responsible to report to the carrier immediately during clearance at the airport.
Hence, Discrepancy Forms must be completed properly and to be submitted to the relevant authorities. A copy must be forwarded to us for our verification. Pictures of dead fish must be sent to us immediately. Compensation, if any, shall only be limited to replacement of dead fish during the next shipment. Should any loss occurred due to flight delays or mishandling by the airline, claims should be lodged directly to the concerning airline. Buyers are requested to keep us informed.
All customers must quarantine the fish by themselves before transferring into their tanks.